Shipping & returns
ElectroSpare Cart — Electrical Spares & Hardware. This policy explains how we ship orders and how we handle returns, damages, and order issues for all products sold on ElectroSpare Cart, including MCBs, RCCBs, wires, cables, switches, and related electrical hardware.
1. Shipping & Delivery
- Delivery timeline: Orders are typically delivered within 2 to 7 business days from the date of dispatch, depending on the delivery location and serviceability of the area.
- Dispatch confirmation: Once an order is dispatched, you will receive tracking details via email/SMS to monitor delivery status.
- Delays: While we make every effort to meet estimated timelines, delivery may occasionally be affected by courier delays, weather, regional restrictions, or other circumstances beyond our control. We will keep you informed in case of any significant delay.
- Inspection on delivery: We strongly recommend inspecting your package at the time of delivery for visible signs of damage or tampering before accepting it.
2. Reporting an Issue — 1-Day Window
Because electrical components are sensitive to handling, transit damage, and manufacturing variance, all issues must be reported within 1 day (24 hours) of delivery.
This includes:
- Damaged, broken, or defective items
- Incorrect product, specification, or quantity delivered
- Missing parts or accessories
- Packaging tampering noticed at the time of delivery
To report an issue, contact us with your order ID, photos/video of the product and packaging, and a brief description of the problem, via the Contact Us page.
3. Who Bears the Cost — Responsibility & Liability
We believe in fair accountability. The cost of resolving an issue is borne by whichever party is responsible for the error — supplier, courier, or ElectroSpare Cart — not by the customer for mistakes that are not theirs.
a) Supplier / Manufacturing Fault
If a product is found to be defective due to a manufacturing fault, mismatched specification, or supplier-side packaging error, the supplier bears the full cost of replacement, return shipping, and any applicable refund. ElectroSpare Cart will coordinate the claim with the supplier on the customer's behalf, so the customer is not required to deal with the supplier directly.
b) Company / Fulfilment Fault
If the wrong item was shipped, an item was missing from the order, or the error originated from our packing, billing, or dispatch process, ElectroSpare Cart bears the full cost of correction, including reverse pickup (if applicable) and re-shipment of the correct item, at no charge to the customer.
c) Courier / Transit Damage
If a product is damaged in transit and this is verified through delivery-time photos/video or visible packaging damage reported within the 1-day window, the cost is recovered from the courier/logistics partner where their liability is established, and ElectroSpare Cart will process the replacement or refund to the customer without delay, rather than making the customer wait on a courier investigation.
d) Customer-Side Error
If an issue arises from the customer ordering the wrong specification, change of mind, improper handling/installation after delivery, or failure to report damage within the 1-day window, standard return conditions apply (see Section 4), and any applicable shipping or restocking cost will be borne by the customer.
In all cases, the customer is never asked to absorb a cost created by someone else's error. Our role is to identify where the fault lies and ensure the responsible party — supplier, company, or courier — covers it.
4. Returns & Replacements
- Returns are accepted only for issues reported within 1 day of delivery, as outlined in Section 2.
- Products must be unused, in original packaging, with all accessories, manuals, and labels intact, unless the product itself is the subject of the defect claim.
- Once a claim is approved, replacement or refund will be processed promptly. Refunds are issued to the original payment method within the standard timeline of our payment partner.
- Electrical safety items (MCBs, RCCBs, etc.) that show signs of installation, wiring, or load-testing will not be eligible for return, as this affects our ability to verify the originally reported defect.
5. Non-Returnable Situations
Returns/replacements will not be approved where:
| Situation | Reason |
|---|---|
| Issue reported after the 1-day window | Cannot reliably verify transit vs. post-delivery cause |
| Product has been installed, wired, or used | Affects ability to verify original defect |
| Damage due to incorrect installation, voltage mismatch, or misuse | Not a manufacturing, courier, or fulfilment fault |
| Claim lacks supporting evidence (photos/video) | Required to establish liability at time of reporting |
6. Contact Us
For any shipping, delivery, or return-related concern, please reach out within 1 day of delivery via our Contact Us page with your order ID and supporting photos/video. Our team will identify the responsible party and resolve the issue promptly and fairly.
ElectroSpare Cart reserves the right to update this policy from time to time to improve clarity and customer experience. The version published on this page at the time of your order will apply.