Privacy notice
ElectroSpare Cart ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us while browsing or shopping for electrical spares, MCBs, RCCBs, wires, cables, switches, and related hardware on our website. This Privacy Notice explains what information we collect, how we use it, who we share it with, and the choices and rights available to you.
1. Information We Collect
| Category | Examples |
|---|---|
| Account & contact details | Name, email address, phone number, billing and shipping address |
| Order & transaction data | Products purchased, order history, invoices, payment confirmation (we do not store full card/bank details — these are processed by our payment partner) |
| Account credentials | Username and password (stored in encrypted/hashed form) |
| Communication data | Messages sent via our Contact Us form, customer support emails, return/issue reports |
| Technical & usage data | IP address, browser type, device information, pages visited, cookies (see Section 5) |
| Marketing preferences | Newsletter subscription status, communication preferences |
2. How We Use Your Information
- To process and fulfil your orders, including billing, shipping, and delivery coordination
- To communicate with you about your order status, delivery updates, and any issues reported within our return window
- To respond to customer service requests, queries, and complaints
- To improve our website, product catalog, and overall shopping experience
- To send promotional offers or newsletters, where you have opted in (you may unsubscribe at any time)
- To detect and prevent fraud, abuse, or unauthorized use of our website
- To comply with applicable legal, tax, and regulatory obligations
3. How We Share Your Information
We do not sell your personal information. We may share it only with:
- Logistics & courier partners — to deliver your order to the address you provide
- Payment processors — to securely process your payment (they handle your card/bank details directly under their own security standards)
- Suppliers/manufacturers — where necessary to process a warranty, replacement, or defect claim on a specific product
- Service providers — such as website hosting, email, and analytics providers, who act on our instructions and only access data needed to perform their service
- Legal & regulatory authorities — where required by law, court order, or to protect our legal rights
4. Data Retention
We retain your personal information for as long as your account remains active and for a reasonable period thereafter to fulfil order history, warranty, accounting, and legal record-keeping requirements. When information is no longer needed for these purposes, it is securely deleted or anonymized.
5. Cookies & Tracking Technologies
- We use cookies to keep you logged in, remember your cart and wishlist, and understand how visitors use our website.
- Cookies may also be used for basic analytics to help us improve site performance and product visibility.
- You can control or disable cookies through your browser settings; however, some site features (such as cart or checkout) may not function properly if cookies are disabled.
6. Data Security
We use reasonable technical and organizational measures — including encrypted connections (HTTPS), secured password storage, and restricted internal access — to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights & Choices
- Access & correction: You may log in to your account at any time to view or update your personal and address details.
- Marketing opt-out: You may unsubscribe from promotional emails/newsletters at any time using the link provided in those emails, or by contacting us.
- Account closure: You may request closure of your account and deletion of your personal data, subject to any information we are legally required to retain.
- Queries & complaints: You may contact us with any privacy-related question or concern using the details in Section 9.
8. Children's Privacy
Our website is intended for use by adults purchasing electrical hardware and related products. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised effective date, and your continued use of the website after such changes constitutes acceptance of the updated notice.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Notice or how your personal information is handled, please contact us via our Contact Us page.
This Privacy Notice was last updated on [insert date] and applies to all purchases and interactions made through ElectroSpare Cart.